Technical support
If you have any questions about our instruments, please contact technical support at the following contacts:
8 (800) 222-75-26 (ext. 202)
+7 (929) 509-75-26 (ext. 202)
+7 (926) 811 34 53 (Telegram)
support@tverdomer.ru
When sending the hardness tester for repair or periodic verification, please fill in the acceptance certificate in 2 copies, sign it and enclose it together with the complete hardness tester.
We will be able to receive the parcel from 9-00 to 18-00 Mon-Fri
Contact persons: Kirill Molodtsov, Natalia Shevchenko
Service address: Moscow, Zelenograd, 4922nd proezd, d. 4c4, Technopark "ELMA"
Contact persons: Kirill Molodtsov, Natalia Shevchenko
Service address: Moscow, Zelenograd, 4922nd proezd, d. 4c4, Technopark "ELMA"
Work plan:
- You send the device with accompanying documents in a convenient way according to the instructions above.
- We make diagnostics (within 1 week).
- In case of non-warranty repair or verification we send you an invoice.
- We repair (in case of non-warranty repair or verification - after payment of the invoice) within 2 weeks. We verify within 1 week. In case of complicated repairs this period can be extended.
- We send the device with the original certificate, RDS (2 copies, one will have to be returned), invoice (1 copy) in case of non-warranty repair/verification or return certificate (2 copies, one will have to be returned).
